Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is designed to be fair to both our guests and our business operations.

Cancellation Timeframes

Full Refund

Cancellations made 7 days or more prior to the scheduled arrival date will receive a 100% refund.

Partial Refund

Cancellations made 3 to 6 days prior to the scheduled arrival date will receive a 50% refund.

No Refund

Cancellations made within 24 hours of arrival or in the case of a No-Show will not be eligible for a refund.

Refund Process

  • Processing Time: Approved refunds will be processed within 5-7 working days.
  • Bank Charges: Please note that any bank charges or transaction fees incurred during the initial payment or refund process will be deducted from the refund amount.
  • Method: Refunds will be issued to the original payment method used during booking.

Force Majeure

In the event of natural disasters, government-imposed travel restrictions, or other uncontrollable emergencies (Force Majeure) that prevent you from honoring your booking, we offer a Date Change Only policy. You may reschedule your stay for a future date, subject to availability and seasonal rate adjustments, instead of a monetary refund.